Korean Air customer care Plan: Deliver luggage on time

Korean Air customer care Plan: Deliver luggage on time

1. Provide the cheapest fare available

You can expect the lowest fare accessible to you for the date, trip, and course of service you request through our web site (koreanair Open in brand new window ), on our phone booking system, at airport admission counters, and also at ticket workplaces within the town. Upon demand, our representatives will determine itineraries that are alternative your travel routine is versatile.

2. Inform customers of delays, cancellations, and diversions as needed by 14 CFR Code of federal laws В§ 259.8

Whenever a big change in the status of the trip happens (in other words., a wait of thirty minutes or maybe more within the operation that is planned of journey, a termination of the trip, or a diversion), we’re going to quickly offer details about the change within half an hour directly after we become conscious of such a big change, as needed under 14 CFR Code of federal Regulations 259.8(a). We shall make info on such modifications available via our telephone that is toll-free number), via our U.S. internet site, koreanair Open in brand new screen (into the Flight Status Menu), during the gate area ( for the journey at a U.S. airport), and via any journey status registration solution we offer that delivers notification to passengers (to your level we offer such solution). We offer, through our gate agents and journey crews, prompt updates in the status and results in of delayed, terminated, or flights that are diverted. We’ve installed flight monitoring technology which will improve our capacity to monitor delays and diversions; it may help us relay information more totally. We will contact you about cancellations once the occasion is created proven to us utilising the contact information in your booking.

3. Deliver luggage on time

Its our intention to supply your luggage on time. However, in case this doesn’t happen, we shall attempt to get back your misplaced luggage within a day. Alert a Korean Air employee in the airport if you cannot locate your luggage. To check on the progress of one’s bag search, call the office that is regional you have made your report or head to during the airport menu on our internet site. We are going to make an effort to contact owners of unclaimed luggage whenever name and target or perhaps a cell phone quantity can be acquired. We utilize scanning technology to spot the positioning of most unclaimed luggage which helps us to quickly reunite you along with your home. Bags which are unclaimed after a week are provided for our head office in Incheon, where continued efforts are built to find case owners.

4. Penalty won’t be applied so long as you cancel booking and ask for reimbursement within a specific duration after purchase.

The refund within 24 hours of purchase for a reservation that is booked and ticketed through Korean Air ticketing office, Korean Air Service center (800-438-5000), or Korean Air homepage (koreanair Open in new window ) one week or more prior to the first departure date of your itinerary, you will receive a refund for the ticket without penalty if you cancel the reservation and request.

5. Provide ticket that is prompt

We are going to issue refunds for qualified domestic and tickets that are international seven company times for bank card purchase, and twenty business times for acquisitions created by money or check. Needs for refunds might be submitted to Korean Air ticketing office, Korean Air provider center (800-438-5000) or your travel agent. Informative data on this solution can be obtained on our site into the customer care menu.

6. Correctly take care of people with disabilities as well as other unique requirements, including tarmac delays


  • Passengers with Disabilities along with Other needs that are special

Accommodating the unique requirements of people with disabilities is really a priority that is top Korean Air. A variety of special services upon request, we offer such passengers

  • Transportation to, from, and between gates, either by wheelchair or, in a number of areas, electric cart.
  • Boarding help.
  • Within the airport as well as on the air plane, assist with people with artistic, auditory, intellectual, or flexibility impairments.

To guarantee the good quality of those solutions and security of consumer legal rights, we designate Complaint Resolution Officials (CROs) in every airports who will be responsible for ensuring services supplied to the clients with disabilities are precisely implemented.

  • Kids Traveling Alone
  • We offer unaccompanied passenger solution for kids many years 5 through 11 who can be traveling alone. The exact same solution can be supplied to kids many years 12 through 16 who’ll be traveling alone. (costs make an application for unaccompanied small solution.) Information about this solution are found on our webpage into the Travel provider menu.

    7. Meet clients’ essential needs during long tarmac delays

    We’re going to offer information about the status of a trip if you have an extreme wait after you’ve got boarded or following the air plane has landed. If security and safety conditions enable, we will also allow for your crucial requirements such as for example meals, portable water, operable lavatory facilities, and use of treatment that is medical. For lots more information, see Korean Air’s Contingency Plans for Tarmac Delays.

    8. Treat passengers fairly and regularly when you look at the full instance of oversales

    Sometimes, we might never be in a position to offer you a chair on a certain journey also if you possess a ticket and always check in on time. This can be called an oversale, plus it happens if the true wide range of clients whom sign in (prepared to board) surpasses how many available seats.

    In the event that you voluntarily offer your seat up, we offer settlement and transport on an alternative journey. A notice which describes the responsibilities in addition to settlement in a quantity decided by Korean Air is supposed to be provided to you. We also provide compensation and transportation on an alternate flight if you are involuntarily denied boarding. A notice which describes the responsibilities additionally the settlement in a quantity dependant on Korean Air would be directed at you.

    The policies and procedures we follow be certain to get fair and treatment that is consistent such oversales happen.

    9. Disclose travel itinerary as well as other policies that affect your travel

    We shall give you your travel itinerary and information that is complete policies and procedures that affect your travel:

      Offer regular flyer details

    Crucial guidelines, limitations, and redemption information can be obtained on our web site in Skypass menu. In addition, they have been supplied upon enrollment and offered in up-date notices directed at Skypass users.

    Offer aircraft configuration

    Aircraft setup, chair width, and pitch ranges can be obtained on our internet site in About Us menu. In addition, it will be possible to search for the information through our booking and airport agents.

    Offer essential terms cancellation that is including

    Information concerning terms and conditions can be obtained on our internet site when it comes to utilize and General conditions of carriage menus.

    10. Alert consumers in a manner that is timely of in itineraries

    We shall inform in a manner that is timely of on your own trip if you have a modification in order not to ever influence your itineraries. We shall contact you in regards to the aircraft or the routine changes once the occasion is famous, utilising the email address you offer us in your booking

    11. Ensure responsiveness to consumer complaints

    We’re going to acknowledge receipt of written consumer complaints within thirty days of receipt and can deliver a response that is substantive 60 times of getting the issue. Please deliver us your remark or problem to your address that is following.

    • Mail : 260, Haneul-gil, Gangseo-gu, Seoul, Southern Korea Korean Air Customer, 07505
    • E mail us start in new window on our internet site

    12. Offer services to mitigate passenger inconveniences caused by cancellations and misconnections

    In cases where a termination happens, we shall try to contact you using the contact information you provide in your booking to be able to relieve any inconvenience you might experience. In addition, we strive to verify you in the flight that is next operate who has seats obtainable in the exact same course of solution whenever rebooking is essential. We offer resort rooms at Korean Air contracted facilities, predicated on accessibility, if you’re needed to stay immediately while from your house or destination because of a delay, misconnection, or termination within Korean Air’s control.

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